Refund policy

Return & Refund Policy – Lajpal Curtains

At Lajpal Curtains, we strive to provide high-quality products and customer satisfaction. Please read our Return & Refund Policy carefully.

1. Returns Eligibility
We accept returns under the following conditions:

- The product is damaged, defective, or incorrect
- The return request is made within 3 days of delivery
- The product is unused and in original condition

2. Non-Returnable Items
The following items are not eligible for return:

- Customized or made-to-measure curtains
- Used or damaged items (not caused by us)

3. Return Process
To request a return, please contact us with:

- Order number
- Product pictures (if damaged/defective)

Contact Details:

- WhatsApp/Phone: [Your Number]
- Email: [Your Email]

Our team will guide you through the return process.

4. Refund Policy
Once we receive and inspect the returned product:

- Refund will be processed within 5-7 working days
- Refund will be issued via bank transfer or original payment method

5. Exchange Policy
We offer exchange only in case of:

- Wrong item delivered
- Damaged product received

6. Delivery Charges

- Delivery is Free across Pakistan
- In case of return (non-defective item), customer may bear return shipping cost

7. Order Cancellation
Orders can be cancelled within 12 hours of placing the order. After that, cancellation may not be possible.

8. Contact Us
If you have any questions, feel free to contact us:

- Phone/WhatsApp: [Your Number]
- Email: [Your Email]
- Location: Lahore, Pakistan

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By placing an order with us, you agree to this Return & Refund Policy.